September 16, 2022 Job ID: 220051

AbCellera is a young, energetic, and rapidly growing biotech company with an amazing team that searches, decodes, and analyzes natural immune systems to find antibodies that its partners can develop into drugs to prevent and treat disease.

We are seeking a highly-motivated and detail-oriented Lead, IT Helpdesk to join our rapidly growing team. The IT Helpdesk Lead is responsible for ensuring the Helpdesk team provides outstanding support to our colleagues.Data and information technology are at the heart of what we do, and with the right team and innovative IT solutions, we believe that we can tackle the most challenging scientific problems. If you’re a self-motivated and creative problem solver who thrives in a fast-paced, collaborative environment, we’d love to hear from you.

How you might spend your days:

  • Leading, planning and supporting a growing team of helpdesk technicians
  • Making process and product recommendations based on analysis of helpdesk tickets
  • Identifying and implementing training opportunities
  • Responding to and tracking requests for IT technical support from employees in person, via phone, and electronically
  • Helping manage user accounts and subscriptions for licensed software
  • Managing software upgrade schedules, and installing software upgrades
  • Managing the IT desktop asset life cycle and accounting for all assets, including dispatching and disposing.
  • Configuring new computers (installing OS and software, deploying user profiles)
  • Managing printers, scanners, video conferencing equipment and general user hardware
  • Troubleshooting system and network problems, including diagnosing and helping to resolve hardware/software failures
  • Identifying issues and engaging senior IT staff where appropriate
  • Interfacing closely with other departments 
  • Managing and administration tasks associated with the operation of the helpdesk team

We'd love to hear from you if you have:

  • A minimum of three years of experience leading teams
  • A minimum of seven years of experience in technical support roles
  • Excellent interpersonal skills
  • Experience in desktop/laptop hardware troubleshooting and parts upgrades
  • Windows and MacOS desktop knowledge 
  • Good working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation) 

Offers & benefits:

  • The opportunity to work with an inspired team on challenging problems that matter
  • An attractive compensation package, including health and lifestyle benefits
  • A minimum of 3 weeks vacation
  • Opportunities for personal and professional development

About AbCellera:

At AbCellera, we find the next generation of therapeutic antibodies. To succeed, we have created innovative solutions at every step - custom antigen preparation and immunizations, microfluidics, high-throughput imaging, genomics, computation, machine learning and laboratory automation - leaving no stone unturned and revolutionizing how scientists can explore natural antibody diversity and the scale at which they can do it. You’ll join a diverse and multi-disciplinary team of biologists, biochemists, engineers, bioinformaticians, computer scientists and physicists - all working together to bring better therapies to patients. This is life-changing research and you could be a part of it. 

We’re a growing company with state-of-the-art discovery tools and the drive to be the best in the industry. This isn’t just about having the best technology. We know we need a world-class team of innovators working together to solve the toughest problems. We look for people with drive and energy. Idealists. People we love and people we trust. This may be unconventional, but it is the key to our success. We’re looking for someone like you to support and organize our efforts along the way.

To apply:

Please submit your application through our website and refer to Job ID 220051 in your cover letter. We apologize in advance, but we receive a large volume of applications and are only able to contact those who are selected for an interview.